Shipping & Delivery
Shipping Fee
Free Shipping on All Orders.
Shipping Zones
The delivery time for items is as follows:
|
Shipped From |
Processing Time |
Shipping Time |
|
Pakistan (LHR) |
1-2 Business day |
3-8 Business days |
*Delivery Time= Processing Time + Shipping Time
Delivery Areas
Our website products can support within Pakistan delivery.
Taxes and Duties
The purchase price includes import duties, VAT, and other taxes and fees.
Frequently Asked Questions
Q: Can I change the shipping address of my order?
A: Orders can be edited or canceled only before the shipment via our customer support team On WhatsApp Number: 0303-0582333. We cannot change the shipment information once the product is en route.
Q: The logistics track has not been updated after shipment. What should I do?
A: If the logistics track has not been updated after 7 days, please contact us. If within 7 days, please wait patiently.
Q: Why did I only receive part of my order?
A: We might have divided your order into several packages. Perhaps those packages are delivered on different time. Please wait 7 days and contact us for logistic tracking.
Q:When logistics information indicates that the package has been delivered, but nothing arrives, what should I do?
A: It is recommended that first you call the local post office to confirm and check the surrounding environment again for parcels. Please contact us, we would love to help you.
Q: What do I need to do when I received a different product instead of what I ordered?
Please contact customer support on WhatsApp Number: 0303-0582333.
Return & Refunds
Baseus has implemented an easy and straightforward return policy for customers. Within the validity warranty period, customers are entitled to return if Manufacturing fault, no return on change of mind.
How to start a return
Contact the Baseus customer service team on WhatsApp Number: 0303-0582333 to obtain a return shipping address with the following information:
- Order number
- Proof of purchase
- Video or photo of the faulty product (if applicable)
Return shipping cost
Shipping costs should be covered by the buyer.
Refund Policy
All refunds will be processed within 3 business days after the warehouse confirms receipt of the returned items. After we issue the refund, it may take up to 7-15 business days to reflect in your original payment method.
If you haven't received your refund for a long time after we process your refund, please check with the paying bank.
Non-refundable situation
- A package with visible wear or damage
- Lost or stolen products
- Labels, machine serial numbers, waterproof marks, anti-counterfeiting marks, etc. torn up or altered.
- Free products
- Repairs through 3rd parties
- Purchases from unauthorized resellers
- Items that are not from Baseus
- The product was used or dismantled