Warranty Time
Baseus's products come with a warranty period ranging 3 months.
This warranty is a voluntary warranty period provided by Baseus and does not affect your statutory rights arising from applicable laws.
Special Note: The security update period clause stipulates that the security update period of this product is consistent with the product warranty period ranging 3 months.
Warranty claim for quality-related issues during the warranty period
- Online purchase: When applying for after-sales service, please give priority to contacting the customer service of the purchase channel/platform. The service support of Baseus will provide technical support services and service solutions to process your after-sales questions.
- Offline purchase: Please contact the store/distributor or agent directly to assist with your after-sale question.
- Warranties on products are void after having been fully refunded.
- Valid proof of purchase to claim warranty:
- Products purchased from baseus.pk : Please provide order number or sales invoice that clearly show the sales channel, product details, price, sales date.
Not Covered Under Warranty:
- Products without sufficient proof of purchase
- Lost or stolen products
- Items that have expired their warranty period
- Non quality-related issues
- Free products
- Repairs through 3rd parties
- Damage from outside sources
- Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
- Purchases from unauthorized resellers
- Other situations not specified in this policy
Baseus After-sales service is available at the following contact details:
- Whatsapp Number:
- Baseus official call center：042-37116660
- Monday to Saturday 11:00 AM -6:00 PM (Except national holiday)
Other instructions
The after-sales service from Baseus will provide you with different after-sales service methods and solutions according to the warranty period and issue covered by the product itself, including: return, replacement and repair service. Please note that the after-sales service method for each product depends on the after-sales service policies and rules of your purchase channel/platform.
- Baseus products given as gifts in sales/business activities are not enjoyed by Baseus' s return policy.
- For non-Baseus brand products presented by official business activities, the corresponding brand after-sales service will be provided by the corresponding brand. For non-Baseus brand products presented by terminal offline stores, offline stores will coordinate with users to provide replacement or maintenance service.
- The warranty period begins on the day your product is received at your delivery address. If the customer loses the invoice or related warranty certificate, the warranty period will be Finished.
- If a customer replaces the product due to quality problems from Baseus, the replacements or accessories enjoy the remaining warranty period of the original order.
- This warranty policy may be updated by Baseus.